Terms

Accommodation
& What To Bring


Rabbits
We provide:
4ft – 5ft hutches, bedding, hay, fresh food, toilet tray, water bottle, food bowl, toys

Please bring:
Usual dry food, vaccination certificate
(50p per night charged for food if forgotten)


Guinea Pigs
We provide:
4ft – 5ft hutches, bedding, hay, fresh food, toilet tray, water bottle, food bowl, toys

Please bring:
Usual dry food
(50p per night charged for food if forgotten)


Hamsters
Please bring:
Clean cage & food, exercise ball (optional)


Gerbils
Please bring:
Clean cage & food, exercise ball (optional)


Mice
Please bring:
Clean cage & food, exercise ball (optional)


Rats
Please bring:
Clean cage & food


Degus
Please bring:
Clean cage & food


Chinchillas
Please contact your chosen Now Boarding Pet Hotel to discuss accommodation.

Please bring:
Food, sand & sand bath


Budgies
Please bring:
Clean cage and food


Parrots
Please bring:
Clean cage and food


Tortoises
Please contact your chosen Now Boarding Pet Hotel to discuss accommodation.


Hedgehogs
Please contact your chosen Now Boarding Pet Hotel to discuss accommodation.


Bearded Dragons
Please contact your chosen Now Boarding Pet Hotel to discuss accommodation.

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Health & Welfare

If any pet shows signs of disease or illness we will reserve the right not to accept your pet for boarding. Any medical conditions must be discussed with us prior to boarding. To ensure the safety and well-being of all pets in our care, appropriate vaccination certificates are required.

Rabbits only: VHD/RHD & Myxomatosis – Please bring certificates on arrival.

PLEASE NOTE WE CANNOT ACCEPT RABBITS THAT HAVE NOT BEEN VACCINATED.

We will not be held responsible for any illnesses such as (but not limited to) Myxomatosis, Viral Haemorrhagic Disease, Fly strike, Mites or any other diseases.

We carry out frequent bottom checks and ensure that all rabbits are kept clean however we will not be held liable in the unfortunate event that your rabbit becomes a victim of flystrike.

Should your pet become ill whilst boarding with us, we will seek advice from our local vet at a cost to you, and any veterinary fees which we incur on your behalf will be payable by you on your return. In the unlikely event of a death occurring whilst your pet is boarding with us, we will notify you as soon as possible so that we can arrange for your final wishes. We accept no liability in the unlikely event that your pet becomes ill or passes away whilst boarding with us. All pets are left entirely at their owner’s risk.

Whilst your pet is in our care it will be fed a variety of fresh food by us and its own regular dried food provided by you. We will provide top quality farm hay where appropriate.

Pets will not mix with other boarders & will be stroked, groomed and checked regularly.

Arrivals & Departures

Payments must be paid in full on the day of arrival, less any deposit paid in advance.

If your pet is already boarding with us and you wish to collect your pet earlier than the date stated on the booking form, you will still be liable for the full amount.

If you do not collect your pet on the agreed day then the delay in collection will be chargeable at our current daily prices.

Privacy Policy

Who we are
Now Boarding Pet Hotels Ltd (Company Number 8638432) is a pet boarding franchise whose registered head office is 5 Valentine Avenue, Bexley, DA5 3HF.


How we will use the information about you
Here at Now Boarding Pet Hotels we take your privacy seriously and will use your personal information in connection with your pet bookings with us. 

Information used for marketing will be kept with us until you notify us that you no longer wish to receive this information.

We may share your information within the Now Boarding Pet Hotels Group. 

We will not disclose your information to any company outside of Now Boarding Pet Hotels unless required by law to do so.

Now Boarding Pet Hotels Ltd are the ‘controller’ and the ‘processor’ of the personal data you provide to us.

For further information on how your information is used, how we maintain the security of your information and your rights to access/alter and change information we hold on you, please contact Now Boarding Pet Hotels Ltd.


Why we need it
We need to know your basic personal data in order to create a customer profile in order to create a booking for your pets stay with us. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

For processing of data to be lawful under GDPR Now Boarding Pet Hotels Ltd use;

(a) Consent: the individual has given clear consent for us to process their personal data for a specific purpose.

(b) Contract: the processing is necessary for a contract we have with the individual, or because they have asked us to take specific steps before entering into a contract.

(c) Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).

All the personal data we use is controlled by Now Boarding Pet Hotels Ltd in the UK, however, for the purposes of IT hosting and maintenance, this information is located on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. 

Your data is stored on our internet encrypted server. Our server is based in the UK.


What are your rights
If at any point you believe retained information is incorrect you can request to see this information and even have it corrected and possibly deleted. Providing you with this information is free of charge, but charges may apply for excessive requests.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer Elliot Harris at enquiries@nowboardingpethotels.co.uk or on 01322 471801 who will investigate the matter.

Where relevant, you have the right to withdraw consent at any time and this means that we cannot process your data provided without your consent.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

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